[Effective June 4, 2019]
Changes to this statement. If we make a change to this statement, we will make previous versions available upon request so that you can see when changes occurred and what they are. If we make any material changes to this statement, we will notify you by means of a notice on this site or by an email (sent to the e-mail address specified in your account) prior to the change becoming effective. Where we are required by applicable data protection laws, we will also seek your consent to any material changes that affect how we use your personal information. We encourage you to periodically review this page for the latest information on our privacy practices.
Information you provide to us voluntarily. In general, you can visit Centric Health's websites without telling us who you are and without giving any directly identifying personal information about yourself. There are times, however, when we (or others working for us) may need information from you. You may choose to give us personal information in a variety of situations. For example, you may fill out information in a web form, or we may collect personal information about you when you provide it to us, such as your name, address, email address, phone numbers, date of birth and other information you choose to provide.
We may ask you for and collect personal information at other times, including when you subscribe to receive Centric Health marketing communications or newsletters, when you complete surveys, or when you interact with Centric Health at a conference or similar event. You may also share personal information with a member of our Customer Support Team when you communicate with them. We use the information you provide to help us design and improve our website and our services, to customize your online experience and for other purposes consistent with this Privacy Notice.
Centric Health also conducts research on our users' demographics (e.g. age, gender), interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve you. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Centric Health may share this aggregated data with others.
Finally, we may also ask for your personal information when you express an interest in employment opportunities at Centric Health by submitting an application through our websites. The information we collect from you will be made apparent at the time you are submitting your application, and we will use this information only to evaluate your employment candidacy.
Information we collect automatically. Our web server logs collect the domain names and certain related data of visitors to our websites automatically (such as their IP address or device identifier). This information does not identify our visitors directly, and is used to measure number of visits, average time spent on a Centric Health website, pages viewed and website usage information. We use this information to meet legal or regulatory requirements; to measure the use of our sites; to improve the content of our sites; and to provide tailored advertisements. This information is not used in a form that would enable direct identification of any of our visitors.
In addition, when you use our account portal or access our websites, we collect your IP address and other data through tracking technologies like cookies, web beacons, and similar technologies. We use this information to understand how customers are using our platform, who those customers are (if they are a company and the IP address is associated with that company), what country they are logging in from (for analytics and export control purposes), and to help improve the navigation experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies you may not be able to use some portions of our service.
Web beacons (also known as clear gifs) are typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site are used by Centric Health and its third party web analytics provider in combination with cookies to help us understand how you interact with the Centric Health website. We use web beacons to measure visitor behavior, to help us improve visitor experience, and to manage site content.
Information we collect from other sources. From time-to-time, we may supplement information you give us via a Centric Health website or application with information from other sources, such as information validating your address or other available information about businesses. We may also collect information about you from publicly available sources. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
Broadly speaking, Centric Health uses the data we obtain about you to further our legitimate interests to: understand who our customers and potential customers are and their interests in Centric Health’s products and services; manage our relationships with you and other customers; carry out core business operations (such as accounting and filing taxes); and helping detect, prevent or investigate security incidents, fraud and other abuse and/or misuse of our products and services.
We may share your personal information with contracted suppliers who are providing services to us or to our customers to whom we provide services. In some cases, Centric Health uses suppliers to collect, use, analyze, and otherwise process information on its behalf. It is Centric Health’s practice to require such suppliers to handle information in a manner consistent with our policies. Centric Health does not share, sell, rent or trade your identifiable personal information with third-parties for their promotional purposes.
Marketing. The information you provide to us may also be used by Centric Health and selected suppliers or partners for marketing purposes, such as when you subscribe to receive marketing communications, newsletters, or other promotional materials. Before this information is collected we may offer you the opportunity to choose whether or not to have your information used in this way. You may choose to stop receiving our marketing communications by following the unsubscribe instructions included in those communications, accessing the marketing preferences in your account settings page, or you can contact us. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages relating to things like updates to our terms of service or privacy notices, security alerts, and other notices relating to your access to or use of our products and services.
Testimonials. Centric Health may sometimes display reviews, testimonials and other endorsements of satisfied customers on our site. With your consent, we may post your comments along with your name. If you want to update or delete your comments, you can contact us at 661-371-2771.
Disclosures required by law. In certain circumstances, it is possible that personal information may be subject to judicial or other government subpoenas, warrants, or orders. Therefore, when we believe in good faith that the law requires it, we may disclose personal or other information to regulatory or government bodies, courts of law, tribunals, and law enforcement bodies to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Links to Other Websites. Our website may include links to other websites that are not owned or controlled by Centric Health. Please be aware that Centric Health is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by the website(s) owned and operated by Centric Health.
Mergers & acquisitions. Circumstances may arise when, whether for strategic or other business reasons, Centric Health could decide to sell, buy, merge, or otherwise reorganize businesses in some countries. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers.
Other sources. In addition to the above, there may circumstances which require us to disclose your personal information to parties in addition to those listed above, including, but not limited to, legal advisers or debt collection agencies.
We do not sell or allow your data to be used by third parties for their own marketing purposes, unless you ask us to do this or give us your consent to do this. Further, we do not sell personal information, and we do not share it with third parties for their own marketing or other purposes, unless you instruct us to do so.
Below are the different scenarios under which we may share your data with third-parties.
Centric Health’s website uses security measures to help protect against the loss, misuse, and alteration of the information under our control.
Centric Health takes care to reinforce the importance of our web site visitors’ security and privacy among our employees. Centric Health requires unique usernames and passwords that must be entered each time a user logs on to Centric Health’s client interface. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of all data. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We’re constantly reevaluating and deploying new technologies to enhance our security.
We use standard technical and organizational measures when we transmit information, when we store data, and when we share it with third parties. For example, we use encryption when transmitting sensitive information to keep your information secure. When sharing your information with third parties, we will take reasonable and appropriate steps that such parties will protect and use your information responsibly. We also take measures to ensure our service providers that process personal data on our behalf also have appropriate security controls in place.
Please remember that no product, software, or data transmission can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your product(s) and your information, Centric Health cannot ensure or otherwise warrant the security of your products or any information you provide to us. By using Centric Health products, you do so at your own risk.
Centric Health’s website is intended for adults and children aged 16 and over, or equivalent minimum age in the relevant jurisdiction, who have permission from their parents or legal guardians to use them. Centric Health does not seek to collect information about children under the age of 16. No information should be provided by users under the age of 16.
If Centric Health learns a child under the age of 16, or equivalent minimum age in the relevant jurisdiction, has submitted personal information via its products or services, we will take appropriate steps to delete the information as soon as possible and will not use it for any purpose. Centric Health encourages parents to take an active role in their child(ren)’s use of Centric Health’s products and/or services and to inform them of the potential dangers of providing information about themselves.
Applicable data protection laws may give you the right to control our use and processing of your personal information. These may include the right (i) to request access to and a copy of your personal information, (ii) to request rectification or erasure of your personal information; (iii) to object to processing of your personal information; (iv) to restrict processing of your personal information; and (v) to data portability. Where we are using your personal information with your consent, you also have the right to withdraw your consent at any time, though this will not affect our uses of your personal information prior to the withdrawal of your consent.
To exercise any of your rights, please contact us at 661-371-2771. We will consider and act upon any such requests in accordance with applicable data protection laws, and we may ask you to verify your identity in order to help us respond efficiently to your request.
You also have the right to raise questions or complaints with your applicable national data protection authority at any time.
Unless otherwise required by applicable law, Centric Health does not process race or ethnic information, political opinions, religious or philosophical beliefs, trade union memberships, genetic or biometric data, health or mortality data, or data regarding sexual orientation.
You may check your information to verify, update or correct it, and may have obsolete information removed. If you have created an account with Centric Health, you can access and change your online account profile yourself. You can also ask to review any of the information that we have obtained, how we have used it, and to whom we have disclosed it at any time by contacting us as noted below. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
Our policy on “Do Not Track” Signals under the California Online Protection Act is that we do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by vising the Preferences or Settings page of your web browser.
It is Centric Health’s desire to resolve any disputes relating to our data protection practices between us. You can raise your concern or dispute by calling us at (661) 371-2771, or by writing to us at:
Attn: Privacy Officer
5080 California Ave., Suite 420
Bakersfield, CA 93309
Under California Civil Code sections 1798.83- 1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:
5080 California Ave., Suite 420
Bakersfield, CA 93309
California residents may also reach out to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs which may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.
We may change our Privacy Notice and privacy policies from time to time. If we make changes we will revise the “Effective” date at the top of this statement, and we may provide additional notice such as on the Centric Health website homepage, account portal sign-in page, or via the email address we have on file for you. We will comply with applicable law with respect to any changes we make to this notice and seek your consent to any material changes if this is required by applicable law.